Privacy Policy

This privacy policy (Privacy Policy) describes how Educatic (owned and operated by Learniverse LTD) is located at Ground Floor, 257 Mare street, London, E8 3NS, UK (Educatic, we, or us) collects, uses, and discloses information from and about you when you visit and use https://educatic.io/ and Educatic ’s associated websites, applications and virtual learning environments/online campus platforms (collectively, the Websites), as well as your ability to control certain uses of that information. It also describes certain data protection rights which apply, subject to applicable law, including a right to object to some of the processing which Educatic carries out.

Educatic respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. By accessing or otherwise using the Websites, you agree to the terms and conditions of this Privacy Policy.

We regularly review our compliance with this Privacy Policy. Whenever we receive a formal complaint, we do our best to contact the person who made the complaint to attempt to resolve their concerns. If you have any questions about using your information or the contents of this Privacy Policy, please contact us at [email protected].

Collection of Information

Educatic collects information from you when you choose to provide it to us. For example, we collect your information when you submit a web form requesting information about one of our course offerings or otherwise contact or provide information through the Websites. The information we collect may include personal information such as your name, address, email address, telephone number, date of birth, government-issued identifier, prior educational background information, work experience, and the content of any communications that we exchange, as well as non-personal information when you:

- Indicate an interest in a Course (you may opt out from promotional emails by clicking a link on the emails you receive from us).
- Create an account.
- Register for a Course directly with us, through your employer, or through other means.
- Make a payment.
- Participate in our surveys, promotions, and competitions.
- Sign up for a newsletter.
- Communicate with us, for example, by submitting queries regarding the Website; and using the Website.
- Sometimes, we require your personal information to perform a contract or comply with a legal obligation.

Information Automatically Collected

When you visit the Websites or interact with emails we send you, we passively collect information from you, including your internet protocol address (IP address), browser type, operating system, device identifier, device model, software version, or mobile or ISP carrier information. Our third-party partners and we use cookies and other technologies to collect information about your visit to the Websites, such as the date and time of your visit, the information you searched to find the Websites, your activity on the Websites, and your clicks on our ads. Cookies are small files that may be stored on your computer during your use of the Websites and contain data about your use of the Websites. We use session cookies (which expire when you close your browser) and persistent cookies (which stay on your computer until you delete them or after a specified expiry date) to understand more about your activity on the Websites.

Please see Educatic’s Cookie Policy for details about how we use cookies and other tracking technologies and how you can control the cookies set on your browser.

Tracking Options and Do Not Track Disclosures

You may adjust your browser to limit tracking or to decline cookies through system settings or the cookie banner shown on the Websites, as applicable. If you choose to limit tracking or decline cookies, however, you may be unable to access certain areas of the Websites. On your mobile device, you can adjust your privacy and advertising settings to limit tracking for advertising or to control whether you receive more relevant advertising. Note that our systems may not recognise Do Not Track headers or requests from some or all browsers. Please see our Cookie Policy for more information or to opt-out.

Our Combination of Your Information

We combine the information we receive from and about you via the Websites and other sources to help us tailor our communications to you and improve the Websites.

Failure to Provide Personal Information

Failure to provide certain information may make accessing some services through the Websites difficult or impossible. You should ensure that our personal information is accurate and up-to-date. For example, we need a current email address to communicate with you about the course you choose to enrol in.

Children’s Privacy

We do not direct the Websites to, nor do we knowingly collect any personal information via the Websites from, children under the age of 16. If we reasonably determine that you are under 18, we only process your personal information with the consent of your parent or legal guardian.

How We Use Your Information

We process personal information under the following legal bases. To fulfil a contract or take steps linked to a contract, including:

Providing our services

- Verifying your identity.
- Taking payments and communicating with you.

To conduct Educatic’s business and pursue our legitimate interests in marketing our business, ensuring that we conduct our business in line with our objectives, improving and developing our products and services, and keeping our records accurate and up to date.

This includes:

- Using your information to provide products and services you have requested and responding to any comments or complaints you may send us.
- Personalising your experience on the Websites and in any course, you choose to enrol to help us better respond to your individual needs.
- Targeting advertising to individuals with similar interests or characteristics through third-party services.
- Developing new products or services or conducting analyses to enhance current products and services.
- Reviewing the usage and operations of the Websites and analysing and improving the Websites (we continually strive to improve the Websites based on the information and feedback we receive from you).
- Contacting you for legitimate business purposes.
- Using personal information to invite individuals to take part in market research.
- Where consent is not required by applicable law for direct marketing purposes.
- Protecting the security and functionality of the Websites, including using personal information you provide to investigate any complaints received from you or others about the Websites or our products and services.
- We conduct balancing tests for the data processing based on our legitimate interests described above. For more details on the balancing tests we have carried out, please contact us at [email protected]. You may also have the right to object to our use of your personal data based on our legitimate interests as described at the outset of this Privacy Policy.

Use of De-identified, Aggregate or Anonymized Information

We use de-identified, aggregated, or anonymised information to help us analyse the use of the Websites. Where permitted by law, this Privacy Policy does not limit our use or disclosure of de-identified, aggregate, pseudonymous, or anonymous information. We reserve the right to use and disclose such information to our partners, advertisers, and other third parties at our discretion.

How We Disclose Your Information

Educatic shares your information with other entities or individuals in the following limited circumstances:

Service Providers: We share your information with third parties providing business, professional, or technical support functions. In particular, we use third-party providers for website hosting, maintenance, marketing, courier, certification, business operations, payment, and identity verification services (Service Providers). These Service Providers are only given access to your information to the extent necessary to process your information and/or provide services to Educatic. They are prohibited from using or sharing your information for any other purposes. Where permitted by law, Educatic discloses limited information about you to Service Providers to serve relevant advertising on third-party platforms to you or other audiences.
Legal Matters; Safety: We access or share your information to satisfy any applicable law, regulation, legal process, or governmental request; in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law. We may disclose your information to protect the security of the Course, the Websites, servers, network systems, and databases. We may also disclose your information, as necessary, if we believe there has been a violation of our Terms of Use (including investigation of potential violations thereof), any other legal document or contract related to the Websites, or the rights of any third party.
Fraud; Security: We access and disclose your information to detect, prevent, or otherwise address fraud, security, or other technical issues.
Consent; Other: We share information with third parties when we have your consent or otherwise as described to you at the point of collection.

Information Security and Data Retention

We are committed to protecting the security of your information. We maintain what we believe to be appropriate physical, electronic, and managerial procedures to safeguard and secure your information, prevent unauthorised access, maintain accuracy, and ensure the appropriate use of your information. Your information’s accuracy, safety, and security also depend on you. Where we have given you or where you have chosen a password for access to any parts of the Websites, you are responsible for keeping this password confidential. We ask that you not share your password with anyone. Even though we do our best to protect your information, the transmission via the internet is not completely secure, and we cannot guarantee our security measures. We are not responsible for unauthorised access to or acquisition of your information.

Accessing and Managing Your Personal Information

If you have created a profile or are enrolled in a Course, you may access and/or update your personal information through your user profile.

In some instances, you may be eligible to (a) ask us for a copy of your personal information; (b) correct, delete, or restrict processing of your personal information; and/or (c) obtain the personal information you provide to us in a structured, machine-readable format. In addition, under applicable law, you may have the right to object to processing your personal information in some circumstances.

Your rights regarding your personal information may be limited, for example, if fulfilling your request would reveal personal information about another person or would infringe the rights of a third party (including our rights), or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. We will inform you of the relevant exemption upon which we rely when responding to any request you make.

Our use of certain personal information is necessary for us to provide information about the Course or to provide services to you through the Websites or otherwise. Choose not to provide this personal information or request that Educatic delete or restrict the processing of this personal information. You may not be able to participate in the Course, and we may not be able to provide you with other services, including those provided through the Websites or advertised about the Course.

Public Forums; Publicly Available Content

Any information you may disclose through the Websites on message boards, chat rooms, or other public areas, such as on webinars you attend about the Course, may be viewed by others, including your classmates and learning facilitators. Please exercise caution when disclosing personal information in these public areas. If you do not want Educatic to store metadata associated with your content, please remove the metadata before uploading your content.

Questions or Concerns About this Privacy Policy

You may direct any questions or concerns regarding this Privacy Policy to us at [email protected]. We review this Privacy Policy from time to time and reserve the right to make changes to this Privacy Policy at any time. If we make material changes, we will notify you via the Websites or by otherwise notifying you.

Feel free to contact us if you have any questions.